Pop-up Blocker problems: To properly access the SCA site, you will either need to have any pop-up blockers on your computer disabled or modify them to accept pop-up windows from www.supplychainacademy.com. Note that you may have more than one of these blockers installed on your system. They are usually found in free browser toolbars (for example, the MSN toolbar), and sometimes in security applications like Norton. While we cannot show how to disable all pop-up blockers, we have instructions below for disabling three of the most common: the Internet Explorer blocker, and those found on the Google and Yahoo toolbars. 1.) The Internet Explorer Pop-up blocker. For users of Windows XP service pack 2, this blocker is built into the menus of Internet Explorer itself. You can see if you have this blocker by clicking on the “Tools” menu as indicated, and looking to see if there is a line that reads “Pop-up Blocker”. If it’s not there, then you don’t have this blocker. If it is there, go to the right as indicated in the screenshot and click the “Turn Off Pop-Up Blocker” option. Then try again to enter the SCA site. 2.) The Google Toolbar Pop-up blocker. If you see this toolbar near the top of your browser, navigate your browser to the SCA page and click on the button that says something like "5 blocked" to disable pop-up blocking for the SCA site. It should now show "Popups okay" (indicated in the screenshot below). Then try again to enter the SCA site. 3.) The Yahoo Toolbar Pop-up blocker. If you see this toolbar near the top of your browser, click on the Pop-up blocker toolbar icon as indicated and uncheck the line labeled “Enable Pop-Up Blocker”. Then try again to enter the SCA site. 4.) If this doesn’t solve the problem, and you are still denied access to the SCA site because of a persistent pop-up blocker, we also suggest you contact a local tech support staff in your office and ask them to help you disable any further pop-up window blocking security software.
 To top. Course shows 'In Progress' After Completion: First, make sure your PC has the Java plug-in for Internet Explorer. To check this, go to the SCA Browser Environment checker here (which will test for the Java plug-in, among other things): http://www.supplychainacademy.com/clientenvironmenttester/index.aspx
To install Java, either follow these instructions, or have your local IT staff perform the installation. 1. Go to the following link: http://www.java.com/getjava/
2. Press the "Download Now" button.
3. On the next page, press the "Begin Download" button, and follow the instructions on that screen.
4. The installation will not take longer than a few minutes, and perhaps much less. You may be asked to "Verify your Java Installation". This is just a way of checking that the download did install properly.
5. When the Java installation is complete (it will say so), close down all your browser windows, restart the browser, and return to this site. It can also be very helpful to add the domain of the the Supply Chain Academy to your browser's list of "Trusted Sites." To accomplish this: 1. Click Internet Explorer's Tools menu and select the Internet Options... menu item.
2. Click the Security tab along the top of the Internet Options window which opens.
3. Click the icon of a checkmark within a green circle labeled Trusted sites and then click the Sites... button below it.
4. Beneath the prompt "Add this website to the zone," type the following: supplychainacademy.com
5. Click the Add button at the right side of the window, and then click OK at the bottom of the window.
6. Click OK again to close the Internet Options window and return to your browser. If the problem persists, please contact the SCA help Desk using the Support Request Form
To top. Course Halts Abruptly or Lacks Obvious Content: First, make sure your PC has the Adobe Flash plug-in for Internet Explorer. To check this, go to the SCA Browser Environment checker here (which will test for the Flash plug-in, among other things): http://www.supplychainacademy.com/clientenvironmenttester/index.aspx You can obtain an updated version of the Adobe Flash plug-in by
following these instructions, or by contacting your local IT staff perform the installation. 1. Go to the following link: http://www.macromedia.com/go/getflash
2. Make sure the box "Also install...Yahoo Toolbar" is not checked! The Yahoo toolbar has a pop-up window blocker that will interfere with this site.
3. Press the "Install Now" button
4. The installation will not take longer than a few minutes, and perhaps much less. You should follow the instructions on Macromedia's download page to complete the installation. For example, "You may need to click the gold bar at the top of the browser window to allow the install."
5. When the Flash installation is complete (it will say so), close down all your browser windows, restart the browser, and return to this site. If the problem persists, please contact the SCA help Desk using the Support Request Form
To top. Bad Login or Cookie: 1. Open an Internet explorer Browser Window
2. Click on the Tools-menu in Internet Explorer
3. Click on the Internet Options item in the menu - a new window opens.
4. Click on the Privacy tab near the top of the window.
5. Click on the Sites button - a second new window appears
6. Add this address to the 'Address' field and click 'Allow': supplychainacademy.com
7. Click OK on each window to exit. If the problem persists, please contact the SCA help Desk using th
e Support Request Form
To top. DLP Course Dial-up Information: This information can be found on your Training Plan Record within a couple of days before the session. 1. Enter the SCA site and click the link that looks like this:
2. After the Training Plan Record window appears, click the Scheduled Events link
3. Your DLP course registrations should be listed as your Scheduled Events. If you do not see a link to the dial-up information for your DLP, and it is within 24 hours of the event, please contact the SCA Support Desk using the Support Request Form or call us directly at +1.614.224.0671
To top. The text of my course or assessment goes beyond the visible window: There are three places within Windows where your text size may be set to some setting larger than normal. This can sometimes cause text on SCA courses and assessments to flow beyond the given window. 1. Within Internet Explorer, you may go to the View menu, choose the Text Size option, and make sure the size is set no larger than Medium
2. Within Windows, open the Control Panel and choose Display Properties. Choose the Appearance tab and make sure your Font Size is set no larger than Normal
3. Also within the Control Panel -> Display Properties window, choose the Settings tab. Click the Advanced button. In the new window, under the General tab, make sure your DPI Setting is set no larger than Normal Size (96 DPI)
To top. Manage Account Information: To manage your personal information, enter the SCA site and click the Manage Your Account link in the lower-right part of the screen (at the bottom of the right column). A window will appear where you can edit your Name, Email, Phone, Address, Login, or Password | 
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